A message to our community. More info

A MESSAGE TO OUR COMMUNITY

In response to Covid-19 our collective health is paramount. Please be assured that we are prioritising the health and safety of our staff and customers during this uncertainty. 

  • Our flagship store is closed until further notice. 
  • Our website is fully functional and online orders will be fulfilled. 
  • We are taking all necessary precautions and have made changes to our processes. We are maintaining the highest levels of hygiene and our warehouse team is working closely with our couriers to ensure the safety and wellbeing of our staff and valued customers.
  • All orders are being processed as quickly as possible however, please kindly note that in these challenging times deliveries may take longer than expected. 
  • When receiving your online delivery you are no longer required to sign the handheld device. Drivers will record a 'Delivered on Authority' message in the signature section of the unit. This means that we can still track parcels and know they have arrived safely to you. 
  • Our customer service department is working remotely with limited access to our phone line, however, we are still replying to emails and available on Live chat. We are working extended hours to ensure you receive the best service possible during this time.
  • If you have an urgent query you can still get in touch with us on +44 (0)203 773 8936. For anything else, we ask you to kindly contact us via email on [email protected] or Live chat and we will reply as quickly as possible.

 

The Goat family remains committed to providing you with the best service possible.

We are here to help. Should you have any queries at all related to any aspect of your order or returns please do not hesitate to get in touch. 

Stay safe. Be well. Take care of each other.

With love, Jane and the Goat Team x