Delivery & Returns
|UK Mainland||Next Working Day Delivery (order must be placed by 12noon)||£10|
|Europe (EU)||Up to 5 days||£25|
|Europe (Non-EU)||Up to 5 days||£30|
|USA, Australia and Japan||Up to 5 days||£30|
|Canada||Up to 5 days||£35|
Goat ships to over 50 countries around the world. For shipping fees to these countries please contact firstname.lastname@example.org or select your shipping country in the drop down menu at the checkout.
Please be aware that if your order is placed after 12:00pm Monday – Friday or at any time over the weekend, it may be dispatched the next working day. During local national holiday periods delivery times may change. Courier delays may also affect delivery times. We will endeavour to keep you updated on any issues we are made aware of.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Before we can dispatch your purchases, we may need to confirm your details with your card issuer and/or may need to contact you for proof of address to carry out additional security checks. We will do our best to keep delays to a minimum.
DUTIES AND TAXES
As the recipient you, the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be. The shipping company will contact you once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customers will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Goat Fashion to you.
You will be notified by email when your order has been dispatched and provided with a tracking number for the delivery. If you are not at your selected delivery address the driver will leave a card which will allow you to either arrange delivery for a time convenient to you or collect at your local depot. Goat insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Goat, and transfer responsibility in the same way.
CANCELLATIONS AND RETURNS
If you wish to cancel your order please contact email@example.com with your order number as soon as possible. Please kindly note that as your purchase will be prepared quickly for dispatch we might not be able to accommodate your request.
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 28 days. Please note, returns numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. Returns outside of this period will be processed at Goat's discretion only. Returns for UK mainland and US customers are free of charge.
How to return your Goat Fashion item/s:
Step 1: Log in to your account and click on "My Orders". Select the order you would like to return and complete the form. If you have checked in as a guest please Click Here to request your return.
Alternatively, kindly send us an email to firstname.lastname@example.org or give us a call on 02074873401.
Step 2: Fill in your Returns Form with the relevant information; you will be notified once your return has been approved. If you are returning a parcel outside of the European Union, you will need a Returns Commercial invoice; this will be sent to you along with your Returns Authorisation number. Your commercial invoice must be attached on the outside of your parcel.
Step 3: Send the parcel using your pre-paid returns label that was enclosed with your delivery (only valid for UK and USA customers).
For international customers, please return your item to:
Goat Fashion Returns
Alpi UK Ltd
Miles Gray Road
Please remember to always keep proof of postage.
It can take up to 5 working days from the date of your return for your parcel to be delivered back to us for UK deliveries and 10-14 working days for the Rest of the World. Once your parcel has been received your return will be processed within 5 working days .
Once your refund has been approved your funds will be returned to your account within 3-5 days depending on your bank provider. Please note that Goat Fashion does not refund duties and taxes or shipping costs.
In the rare event that you receive a faulty item (i.e. damaged or manufacturing fault) we can offer alternatives such as repair or exchanges as well as refunds. For more information, please email email@example.com.
Goat monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behaviour.