Delivery & Returns

CANCELLATION AND RETURNS

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return or exchange items within 28 days. Please note, returns numbers and exchanges must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. Returns from the UK mainland are free of charge.

Steps to returning for UK customers:

      • 1)Email customercare@goatfashion.com to request a return.  Please include your order number in your email and a list of the items you wish to return.  We will then send you information on how to return your parcel free of charge, either by dropping it off at the nearest DHL collection point to you or by calling DHL and arranging a collection from your home address. 
      • 2) Fill in the Returns Form with your Returns Authorisation Number and place it in the package with the goods to be returned.  Please ensure returned items are unworn, have all their original tickets attached.
      • 3) Please repackage the item(s) securely in the box or bag you received the items in, plus the tough bag sent to you with your original order. Clearly  print the Returns Authorisation Number on the outer packaging. This will enable us to identify your package and process your return more rapidly when it arrives at the warehouse. 
      • 4) A return airway bill number will be included in your return authorisation email. Kindly print both pages and attached the first to the parcel and then the second one must be handed over to the DHL customer service representative.

We will endeavour to process your return as soon as we receive it but please allow 14 days for your return to be received, processed and a refund issued.  We will notify you by email once we have received the goods back and credited your original method of payment.

Steps to returning for non-UK customers:

    • 1)Email customercare@goatfashion.com to request a return.  Please include your order number in your email and a list of the items you wish to return. 
    • 2) Fill in the Returns Form with your Returns Authorisation Number and place it in the package with the goods to be returned.  Please ensure returned items are unworn, have all their original tickets attached.
    • 3)  Please repackage the item(s) securely in the box or bag you received the items in, plus the tough bag sent to you with your original order. Clearly  print the Returns Authorisation Number on the outer packaging. This will enable us to identify your package and process your return more rapidly when it arrives at the warehouse. 
    • 4) Post the package back to us at the address provided in the return authorisation email we send to you.

If you would like to exchange an item for a different size or colour follow the steps above but please detail in your email to customercare@goatfashion.com which item you would like in exchange and we will put this item aside for you and send it out once we receive your returned item. Please note that items can only be returned free of charge once so if the item you exchange your item for is unsuitable you will need to return this to us at your own expense in order to receive a full refund minus any delivery charges.

Items should be returned unused and with all Goat garment tags/packaging still attached. They must be returned in the original packaging they were sent to you in. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

Please note that Goat Fashion does not refund duties and taxes.

We will notify you by email once we have received the goods back and credited your original method of payment.

In the rare event that you receive a faulty item (i.e. damaged or manufacturing fault) we can offer alternatives such as repair or exchanges as well as refunds. For more information, please email customercare@goatfashion.com. Please follow the same procedure to return your item(s) to us.

If you need any assistance please contact Customer Care on 020 7487 3401 or email customercare@goatfashion.com

FREE RETURNS ON ALL ORDERS

 

WEBSITE CUSTOMER SERVICE

020 3773 8936

INFO@GOATFASHION.COM

FLAGSHIP
STORE

020 7493 9323

4 CONDUIT ST, LONDON, W1